NATIONAL SERVICE MANAGER/ DIRECTOR

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Vision Commercial Kitchens, one of the UK’s largest and highly regarded business’ in the sector is seeking a highly motivated and experienced National Service Manager to join our team. This is a unique opportunity to make a significant impact within our organization, starting under the Operations Director and with the potential to evolve into a Service Director role, directly reporting to the Board. Our company is dedicated to delivering top-tier customer service while maintaining quality, efficiency, and cost control.

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Key Responsibilities:

The National Service Manager will play a pivotal role in driving the success of our service operations. Responsibilities include but are not limited to:

• Providing technical expertise and support to the business.

• Fostering a culture of continuous improvement and commercial awareness throughout all processes, policies, and procedures.

• Sharing and implementing the company's performance plans and service strategy, ensuring on-time and budgetary compliance while meeting legislative requirements.

• Developing and maintaining strong relationships with stakeholders and customers, as well as Managing key contracts and negotiating contract rates.

• Ensuring all planned preventive maintenance (PPM) activities align with our contractual agreements.

• Reviewing and implementing key performance indicators (KPIs) to enhance operational efficiency and cost-saving initiatives.

• Ensuring timely delivery of key tasks without compromising quality.

• Coaching, mentoring, and developing the team, conducting regular target reviews, setting objectives, and holding monthly review meetings.

• Supporting the company's recruitment, training, and succession planning within the service department.

• Collaborating closely with other departments to achieve objectives set by the Board, including oversight of service sales and business development.

• Collating and analysing management information data related to PPMs and reactive call volumes to make informed recommendations.

• Conducting or arranging regular site audits and providing on-site support as needed.

• Implementing personal achievement and development plans for direct reports.

• Encouraging, coaching, supporting, and managing effective team performance and development.

• Development of the subcontract engineers database and experience in managing subcontractor service engineers.

 

Qualifications and Skills:

• Degree in Engineering or a related field is preferred or alternatively a strong technical background and experience in the technical services sector.

• Commercial mindset with experience in a sales-driven and service-oriented business.

• Proficiency in IT skills, including Microsoft Word and Excel.

• Strong background in P&L management, budgeting, contract management, and negotiation.

• Excellent written and oral communication skills at all organizational levels.

• Commitment to delivering top-class service to the business, clients, and customers.

• Strong oral and written communication abilities.

• Flexibility to adapt to changing demands and conditions, with availability for on-call support.

• Commercial awareness with a focus on benefit, cost, and added value.

 

If you are a highly motivated and experienced professional looking for a dynamic role with opportunities for growth and impact, we encourage you to apply.

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Note: This job description is subject to change to meet the evolving needs of the organization.

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Applications in the first instance to Jarrod Ashton Finance and Operations Director - jarrod.ashton@visionck.co.uk

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