Frequently asked questions

Yes, we cover all areas of the UK.

We provide a complete package to support all areas of the foodservice equipment sector including planned preventative maintenance and reactive service calls.

We cover all foodservice sectors. Restaurants, Hotels, Schools, Colleges, Care Homes, Leisure Facilities, Arenas, Pubs & Bars etc.

We cover all leading brands of commercial catering equipment.

Yes, our service desk is available 7 days a week (7am-10pm). Our service desk is manned 8am-5pm and an out of hours number is available for calls pre 8am and 5pm-10pm. Office Number (8am-5pm): 0844 811 7210 Out of Hours Number (Before 8am & 5pm-10pm): 07966 927 380

No, this is dependent on the manufacturer's warranty policy. As a minimum your equipment should usually have 12 months parts and labour warranty, with some manufacturer's extending this up to 3 years.

Yes, extended warranty is available from certain brands, this must be purchased at the time of the initial equipment purchase.

Yes, we have engineers available 7 days a week. The call desk will prioritise equipment repairs that has a significant impact on trading and/ or health and safety.