Effective date: 25/07/2025

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1. Who we are

This website is operated by Vision Commercial Kitchens (“we”, “our”, or “us”).

Company name: Vision Commercial Kitchens
Company number: 04536293
Registered office: Unit A1, Axis Point, Hilltop Road, Heywood, Lancashire, OL10 2RQ, United Kingdom
Email: sales@visionck.co.uk 

We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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2. What personal data we collect

We may collect and process the following types of personal data:

• Identity Data – Name, company name, job title (if provided)

• Contact Data – Email address, telephone number

• Technical Data – IP address, browser type/version, device type, operating system

• Usage Data – Pages visited, time spent on site, navigation paths (via Google Analytics 4)

• Enquiry Data – Any personal information you provide via contact forms

• CRM Data – Enquiry records and communication history (stored in Zoho CRM, if applicable)

We do not knowingly collect personal data from children under the age of 16.

3. How we collect your data

We collect data in the following ways:

• When you submit a form on our website

• When you contact us via email or phone

• When you browse our website (automatically collected via cookies and analytics)

• When we store and manage enquiries using CRM software

4. How we use your data

We use your personal data to:

• Respond to your enquiries and provide support

• Improve our website functionality and user experience

• Analyse website traffic using Google Analytics 4

• Manage relationships and communications through Zoho CRM (if implemented)

• Send updates or marketing communications (where you’ve opted in)

5. Legal bases for processing

Under UK GDPR, we rely on the following lawful bases:

• Consent – For contact forms and non-essential cookies

• Legitimate interests – For internal analytics, CRM use, and basic site operations

• Contract – When we respond to business enquiries or fulfil obligations

You can withdraw your consent at any time by contacting us at sales@visionck.co.uk.

6. Sharing your data

We only share your data with trusted third-party providers necessary for operating our business and website:

• Google Analytics 4 – To monitor and analyse website traffic

• Zoho CRM – To manage enquiries and client communications (if used)

• Wix.com – Our website platform and hosting provider

• Email and IT service providers – To manage our digital infrastructure and communications

We do not sell or share your data with unauthorised third parties.

7. International data transfers

Some third-party providers (such as Google and Zoho) may process data outside the UK. Where applicable, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) or compliance with UK adequacy decisions.

8. Data retention

We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting obligations. For example, enquiries submitted through our website may be stored securely in email or CRM systems for future reference.

9. Your rights

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict certain types of processing

• Withdraw consent (where applicable)

• Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

To exercise your rights, please contact us at sales@visionck.co.uk.

10. How we protect your data

We use appropriate technical and organisational measures to protect your personal data, including secure hosting, firewalls, access controls, and data encryption where relevant.

11. Links to other websites

Our website may include links to third-party websites. We are not responsible for the content or privacy practices of those websites. We encourage you to review their privacy policies separately.

12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, with an updated “Effective date” at the top.